Spare Parts
If I ordered spare parts that are not available in your stock, how long does it take to reach Jordan?
Spare Parts order lead time is effected by many external factors.
These include; Whether or not the parts are available are ready to be shipped upon order. Accordingly, 3 month lead time is required fromorder date to delivery via sea freight (shipping method) & 21 days via air freight.
If items are not available, then production lead time must be taken into account.
Can I order parts that are not available in your stock?
Our Logistics team are constantly working to enhance thes availability of spare parts, whereas our fulfillment rate is currently
at 99.6% on all customer orders. In case your desired spare parts are unavailablein stock, our spare parts department can process your orders using various shipping methods.
How can I check the availability of a spare part in branches?
Kindly reach out to us via phone, email or visit us at any of our branches.
Do you offer genuine Toyota accessories for my vehicle?
Yes, a variety of genuine accessories are available for_x000D_
each model. Imports of accessories are based on customer demand and orders.
Where can I find your spare parts branches?
Our branches are located in Bayader, Wadi Al Remam,_x000D_
Zarqa, Irbid and Marka. Our Sweileh branch will also be opening soon.
Do you offer spare parts for vehicle models that Markazia do not provide?
Yez. However, availability might not be guaranteed at first for newer models.
Sales
Do you have USED vehicles for sales?
Yes we do , for more information about the availability of preowned vehicles, kindly contact our showroom at 06-5508080
Can I trade-in a vehicle?
Yes we do accept trade-ins.
What are the additional services available?
Additionally, we offer financial solutions, nano ceramic services and service contracts.
Do you offer car insurance services?
Yes we do if desired by customer, for more information contact 0790041730
How can I know the prices?
Kindly visit our showroom or contact us at 06-5508080
Service
What is the Oil mileage for Lexus Oil?
Oil Milage depends on your vehicles:
Engine, Driving Condition & Oil Grade.
Do you have a mobile workshop service?
Yes, our mobile service center is available by booking your appointment with our Marka Service Center
Where are your service centers located?
We currently have 3 service centers;
Toyota Service Center - Marka
Toyota Service Center - Bayadir
Lexus Service Center- Bayadir
The fuel consumption on my vehicle is not what I expected; what can I do?
Kindly book an appointment to visit our service center.
Can I see the vehicle maintenance history report?
During your visit to our service center you can request from our service advisors to provide you with the maintenance report.
How Can I book an appointment?
Kindly contact us on 065508080 to book your service appointment
Do I have to book an appointment for the periodic maintenance?
Prebooked appointment is preferred in order to receive the best service
Planning
Can I order a vehicle with customized specifications?
Kindly visit our showroom and our sales team will assist you with your request.
How can I know the available vehicles and models?
You can check our website, www.lexus.com.jo, or visit our showroom so that our sales team can assist you with any inquiries or requests
Finance
Do you offer internal financing without the bank's intermediations?
No. CTA has suspended In-house Financing since 15/03/2020.
General
How long will the factory warranty last?
Toyota: 3 years or 100000 km whichever comes first.
Lexus: 4 years or 100000 km whichever comes first.
What is a safety recall?
It is a procedure announced by the manufacturing company through its distributors to ensure customer safety and vehicle efficiency.
Is my vehicle warranty transferable between owners?
Yes it is as long as the warranty period is still valid. Regardless who is the owner.
How do I know if my vehicle has a recall?
Register your vehicles identification number in the following portal www.markazia.com.jo then our call center staff will contact you and inform you about any affected campaigns for your car.
What does a warranty cover?
Warranties cover a failure in any part due to manufacturer defects except parts replaced during periodical maintenance.
